Faq



FAQ iQ perfetto

THE TEMPERATURE OF THE HAIRDRYER HANDLE SEEMS TO BE HIGH. IS THIS NORMAL?
All IQ hair dryers have been tested under high-stress conditions: maximum speed and maximum temperature. After one hour of uninterrupted use, the handle reaches a temperature of 40°. This temperature, which is only 3° higher than our body temperature, should not be considered abnormal, dangerous or uncomfortable: it is simply due to the normal heating of the NTC (thermistor) and the EMI (power line filter), located in the handle.

IS THE SMOKE RELEASE DURING THE FIRST USE NORMAL?
During the first use of the hairdryer, there may be a momentary leakage of smoke. This is due to the oily protective coating around the heating coils in the hairdryer, which does not pose a danger to the user and does not indicate a malfunction of the appliance. Any smoke that may have been released will disappear after some uses, - as soon as the small amount of oil has completely evaporated.

I CAN'T START THE AUTO-CLEANING FUNCTION, WHY?
Before activating the hairdryer, make sure that it has been used without the lock function, i.e. without having placed the switch on the padlock symbol. Therefore, to start the auto-cleaning procedure, you must have run the hairdryer for a few seconds with any speed and temperature setting. Otherwise, auto-cleaning will not start. To activate the self-cleaning function, the hairdryer must be switched off in position 0. The self-cleaning function allows you to clean the internal components of the hairdryer: read the paragraph "AUTO-CLEAN FUNCTION" in the user manual.

I CAN'T CHANGE THE TEMPERATURE AND AIRFLOW RATE, HOW COME?
Most likely the hairdryer is set to lock, i.e. the switch is positioned on the padlock symbol. It is necessary to move the button to the "I" position so that you can change the speed and temperature settings.

WHAT IS THE STORAGE OF THE TEMPERATURE AND THE SPEED OF THE AIRFLOW?
The IQ hair dryer has a memory function, i.e. it can remember the temperature and speed used during the previous drying process. When IQ is switched on again, it, therefore, offers a combination of settings from the last previous use.

HOW DO I IDENTIFY THE AIR TEMPERATURE AND AIRFLOW RATE SWITCHES?
The temperature button is flanked by a thermometer symbol, while the one that regulates the airflow speed is indicated by a fan symbol.

HOW DO I CHANGE THE AIRFLOW RATE?
To increase the airflow speed, simply press the button at the top. To reduce the flow, on the other hand, you must press the switch at its bottom. The LEDs are white.

HOW DO I CHANGE THE TEMPERATURE LEVEL?
To increase the temperature just press the button on top of it. On the contrary, to decrease the temperature, it is necessary to press the key at its bottom. The LEDs are red.

HOW DO I USE THE LOCK FUNCTION?
After setting the desired airflow speed and temperature, move the switch to the lock position indicated by the padlock symbol. This will prevent you from accidentally changing your settings.

CAN I USE COLD AIRSTROKE IF THE HAIRDRYER HAS BEEN SET TO LOCK FUNCTION?
Absolutely: the "Cold Air Stroke" button can be used anyway.

IS IT NORMAL THAT THE ACCESSORIES, NOZZLE AND DIFFUSER, CANNOT BE INSERTED ALL THE WAY?
Yes, this is normal and is the correct way in which they should be mounted on the hairdryer. The accessories must be inserted gently, without giving too much force and in such a way as to leave a thin space between the metal ring on the front of the hairdryer and the accessory itself. The IQ accessories have a conical, non-traditional (mechanical or magnetic) attachment that allows the nozzles to be fixed firmly simply by applying slight pressure.

WHAT DOES OXY-ACTIVE TECHNOLOGY CONSIST OF?
If the hair is not properly protected from external agents, the free radicals will be responsible for a gradual opacification of the molecules that regulate the color of the hair, reducing its shine. The Oxy-Active technology, thanks to the emission of active oxygen, guarantees two very important benefits for hair care: it generates the necessary protection against external environmental agents, guaranteeing a more lasting coloring, and it allows deep cleaning of the scalp, restoring the optimal conditions for hair growth.

WHAT IS THE VENTURI EFFECT?
It is a phenomenon of physics that we have been able to recreate thanks to the form of IQ. The air outlet of the hairdryer is designed to multiply the flow delivered by the motor. Thanks to it, the hairdryer spreads a higher airflow, without consuming additional energy.

WHAT ACCESSORIES ARE INCLUDED?
Inside the box, in addition to the hairdryer, 2 nozzles and 1 diffuser are included.

WHY DID THE HAIRDRYER STOP WORKING DURING THE DRYING PROCESS?
The hairdryer is equipped with an error detection function: if a problem is diagnosed, this function will prevent the appliance from turning on or will interrupt its operation. The LEDs of the appliance will indicate the problem encountered: for this, please refer to the Self-diagnosis section included in the manual.

HOW DOES THE WARRANTY PERIOD WORK?
The warranty period for professionals with a VAT number is 12 months from the date of purchase. The warranty period for the public is 24 months, according to the European Directive 1999/44/EC. The warranty is active from the date of the receipt/invoice. For all warranty issues, please refer to the manufacturer's Customer Care: info@gama.eu

MY IQ IS BROKEN AND OUT OF WARRANTY. WHAT SHOULD I DO?
Customers with an IQ that is no longer working can send their hairdryer to the manufacturer's premises at their own expense. The technical department will carry out an analysis and will issue the relevant estimate for the repair.
Head office address: GA.MA S.r.l. Unipersonale Via Sant'Alberto, 1714 40018 San Pietro In Casale BO (IT)

DOES IQ WORK IN ALL EUROPEAN COUNTRIES?
IQ works in all European countries with a voltage of 220-240V~. It can be equipped with a different plug depending on whether you use it in the UK or the rest of Europe.

WITH WHAT CAN I CLEAN THE BODY OF MY IQ?
You can clean the body of your hairdryer with a damp cloth or sponge. Make sure it is completely dry before use!



GAMA ONLINE SHOP REGISTRATION

THE MAIL AND PASSWORD I ENTERED INTO THE ACCOUNT AREA ARE NOT VALID, WHAT DO I DO?
Independently, check that the email and passwords you entered are correct, to do this look at the confirmation email we sent you when you registered. If you have forgotten your password, please click on this link. You will receive your password in your email box by entering your email address and clicking "Send".



PURCHASES MADE FROM THE GAMA ONLINE SHOP

HOW DO I PLACE AN ORDER ON THE GAMA ONLINE SHOP?
It is very easy to buy from the Gama Online Shop. After choosing the product you want to buy, click on the "Add to cart" and go to your Shopping Cart page. If you are holding a discount code, you can enter it on this page, in the appropriate box. Then click "Proceed to Checkout”. This will open a page where you can choose whether to purchase as a guest or by registering. In the latter case, your information will be saved, so you will not need to enter it again for any other purchase. You will be asked for a password, which you will enter subsequently in order to make other purchases, or to access the summary page and view the status of the orders you have already made. The information requested in the Checkout page relates to billing, shipping (if the delivery address is different from the billing address, you can obviously enter that one too) and the desired mode of payment. After having chosen all the preferred options, you will see a summary of your order. Your order will only be placed after clicking on "Place your order", and you will subsequently receive a confirmation e-mail.
WHAT ARE THE AVAILABLE METHODS OF PAYMENT?
On the Gama Online Shop, you can conveniently pay by:

  • Credit card, debit card and reloadable cards belonging to the VISA, MASTERCARD, MAESTRO;
  • PayPal: To be able to use this payment method your credit card must be registered on the PayPal system;
  • MyBank: you can choose this method of payment in order to pay by bank transfer;
  • Amazon Pay: to use this payment method, you must have an Amazon account with at least one valid credit card registered.
MAY I ASK FOR AN INVOICE?
Yes, if you wish to receive an invoice you must specify it during the purchase process. When you enter the information related to billing, you can select the option "Do you want an Invoice?": Fields will appear where you can enter your tax code or VAT number. The invoice will subsequently be sent by email.
HOW DO I USE DISCOUNT CODES?
If you have a Gama discount code, you can enter it in the "Shopping Cartpage in the appropriate box. The code is case sensitive. When you click on "Apply Coupon" the value of your order will be updated by applying the discount.

Please remember that the discount codes do not apply to products already in promotion.
WHAT IS THE PURPOSE OF THE DELIVERY NOTE INSIDE THE PACKAGE?
It is important, you must keep the Delivery Note included in the package as it replaces the usual proof of purchase. For example, this document contains all the necessary details to provide you with the best warranty service. Without this document, you cannot access the warranty service.
CAN I CANCEL MY ORDER?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.



RETURNS AND REPAIRS

WHAT SHOULD I DO TO WITHDRAW FROM MY PURCHASE?
In accordance with Legislative Decree No. 21/2014 dated 21 February 2014, Gama ensures that you may withdraw from the sales contract within 14 calendar days from the date of delivery of the products for all purchases you made from its online shop. To exercise the right of withdrawal you will need to correctly fill out the form that you will find in the Resi e Riparazioni (Returns and Repairs) page.
HOW CAN I OBTAIN A WARRANTY SERVICE?
Please remember that the standard warranty period is 24 months for all products sold to the public, in compliance with European Directive 1999/44/EC.
The professional warranty periods for products used in beauty salons or for any other commercial purpose, are divided into: hair straighteners, a 12 month-duration period; hairdryers, a 6 month-duration period from the date of purchase.
In both cases, the warranty will only be valid if you have the purchase receipt or delivery note (in the case of purchases made on the Online Shop) in original, and it is readable and intact in all its parts.
Should you have purchased your Gama product from the Online Shop, visit the Resi e Riparazioni (Returns and Repairs) page: in the "Warranty Service" page, you will find all the information you need to enjoy our best care.
If you purchased your Gama product in a normal store, go to the store with the original proof of purchase which proves the validity of the warranty. The product will be replaced with the same or an equivalent one.
HOW CAN I OBTAIN ASSISTANCE BEYOND THE WARRANTY PERIOD?
Gama offers you the chance to repair your product even if the warranty period has already expired, whether you purchased it from our Online Shop, or in a normal store. Visit the Resi e Riparazioni (Returns and Repairs) page in the "Assistance out of warranty": you will find all the information you need to enjoy our best care.