{"id":3747,"date":"2024-12-05T11:45:05","date_gmt":"2024-12-05T10:45:05","guid":{"rendered":"https:\/\/www.gamaprofessional.com\/retours-et-reparations\/"},"modified":"2025-06-19T15:20:32","modified_gmt":"2025-06-19T13:20:32","slug":"retours-et-reparations","status":"publish","type":"page","link":"https:\/\/www.gamaprofessional.com\/fr\/retours-et-reparations\/","title":{"rendered":"Retours et R\u00e9parations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3747\" class=\"elementor elementor-3747 elementor-2672\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-59d21d1 e-flex e-con-boxed e-con e-parent\" data-id=\"59d21d1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb0995 elementor-widget elementor-widget-wd_text_block\" data-id=\"9cb0995\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1>Retours et R\u00e9parations<\/h1><h4><strong>R\u00c9TRACTATION<\/strong><\/h4><p>Conform\u00e9ment au<strong> D\u00e9cret l\u00e9gislatif italien n\u00b0 21\/2014 du 21 f\u00e9vrier 2014<\/strong>, Gama vous donne la possibilit\u00e9, pour tous les achats effectu\u00e9s sur la boutique en ligne www.gamaprofessional.com, de <strong>r\u00e9silier le contrat<\/strong> de vente dans un d\u00e9lai de 14 jours calendaires \u00e0 compter de la date de livraison des produits. Pour exercer votre droit de r\u00e9tractation, vous devrez d\u00fbment remplir tous les champs obligatoires du <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>, en s\u00e9lectionnant l\u2019option \u00ab <strong>R\u00e9tractation<\/strong> \u00bb dans le champ \u00ab Type de retour \u00bb. Vous serez contact\u00e9 par notre <strong>Service Client<\/strong> qui vous indiquera les modalit\u00e9s du retour.  <\/p><p>Nous tenons \u00e0 vous rappeler que les frais de <strong>transport pour le retour de l\u2019article<\/strong> \u00e0 Gama <strong>seront enti\u00e8rement \u00e0 votre charge<\/strong>. Si vous retournez un <strong>article endommag\u00e9<\/strong>, qui <strong>ne fonctionne pas<\/strong>, ou qui <strong>n\u2019est pas totalement intact<\/strong>, il vous <strong>sera imput\u00e9 une diminution de sa valeur<\/strong>. <\/p><p>Les articles doivent \u00eatre retourn\u00e9s dans un \u00e9tat d\u2019int\u00e9grit\u00e9 totale, propres, sans \u00e9raflures, dommages, bosses, ou rayures, et doivent \u00eatre retourn\u00e9s avec tous les \u00e9l\u00e9ments contenus dans l\u2019emballage d\u2019origine, et accompagn\u00e9s du bon de livraison qui vous a \u00e9t\u00e9 remis \u00e0 la r\u00e9ception du colis.<\/p><p>Le <strong>mode de remboursement<\/strong> d\u00e9pendra du mode de paiement que vous avez choisi au moment de l\u2019achat:<\/p><ul><li><strong>Carte de cr\u00e9dit<\/strong> : Le <strong>remboursement<\/strong> aura lieu dans les 14 jours \u00e0 compter de la r\u00e9ception de la marchandise dans nos magasins, directement sur la carte avec laquelle vous avez effectu\u00e9 l\u2019achat. Les d\u00e9lais de cr\u00e9dit de votre compte peuvent varier d\u2019une banque \u00e0 l\u2019autre. <\/li><li><strong>PayPal<\/strong>:Le remboursement aura lieu dans les 14 jours \u00e0 compter de la r\u00e9ception de la marchandise dans nos magasins. Le <strong>montant<\/strong> des articles rendus <strong>sera cr\u00e9dit\u00e9 sur le compte PayPal<\/strong> que vous avez utilis\u00e9 lors de l\u2019achat.<\/li><li><strong>Bonifico Virement bancaire<\/strong>: Le remboursement aura lieu dans les 14 jours suivant la r\u00e9ception des marchandises dans nos magasins. Le <strong>montant<\/strong> des articles retourn\u00e9s sera cr\u00e9dit\u00e9 sur <strong>le compte bancaire<\/strong> utilis\u00e9 lors de l\u2019achat.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-cddb1c4 e-flex e-con-boxed e-con e-parent\" data-id=\"cddb1c4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cde6623 elementor-widget elementor-widget-wd_text_block\" data-id=\"cde6623\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4><strong>ASSISTANCE SOUS GARANTIE<\/strong><\/h4><p>Veuillez noter que la validit\u00e9 de la garantie, <strong>conform\u00e9ment au D\u00e9cret l\u00e9gislatif europ\u00e9en n\u00b0 1999\/44\/CE, est r\u00e9partie comme suit<\/strong>:<\/p><ul><li>La <strong>garantie standard<\/strong> (avec le ticket de caisse\/la facture standard pour un particulier) est de <strong>24 mois<\/strong> \u00e0 compter de la date d\u2019\u00e9mission, selon les dispositions de la Directive europ\u00e9enne 1999\/44\/CE.<\/li><li>La <strong>garantie professionnelle<\/strong> (avec une facture standard avec num\u00e9ro de TVA pour un professionnel) est de <strong>12 mois<\/strong> \u00e0 compter de la date d\u2019\u00e9mission.<\/li><li>Les <strong>extensions de garantie<\/strong> pendant la p\u00e9riode de validit\u00e9 pour les produits qui les pr\u00e9voient (la date d\u2019extension de garantie re\u00e7ue par e-mail lors de l\u2019enregistrement du produit sur notre site fera foi).<\/li><li><strong>Ne sont pas valables aux fins de la garantie<\/strong>: les preuves d\u2019achat illisibles ou sans date, les tickets d\u2019assistance technique, les tickets de remplacement de produit, les bons de livraison pour les r\u00e9parations sous garantie ou hors garantie ou tout document autre que la preuve d\u2019achat originale<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0e1f5db e-flex e-con-boxed e-con e-parent\" data-id=\"0e1f5db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5bae24 elementor-widget elementor-widget-wd_text_block\" data-id=\"b5bae24\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2><strong>TYPES D'ACHATS<\/strong><\/h2><h4><strong>PARTICULIERS<\/strong><\/h4><p><span style=\"text-decoration: underline;\"><strong>Ind\u00e9pendamment du type d\u2019achat et du magasin\/site de e-commerce de r\u00e9f\u00e9rence, une demande d\u2019assistance doit toujours \u00eatre accompagn\u00e9e d\u2019une preuve d\u2019achat, que le produit soit sous garantie ou non. C\u2019est en effet un champ obligatoire pr\u00e9sent dans le formulaire ci-dessous, et sans cette condition, il sera impossible de traiter la demande d\u2019assistance. <\/strong><\/span><\/p><p>Vous \u00eates un particulier et vous avez achet\u00e9 un produit Gama dans une grande cha\u00eene de distribution comme Unieuro, Euronics, Trony, Acqua e Sapone et leurs sites en ligne?<\/p><ul><li>Si le produit est sous garantie, rendez-vous dans le magasin o\u00f9 vous l\u2019avez achet\u00e9 ou contactez-les en ligne avec la facture et le produit endommag\u00e9 ; il sera remplac\u00e9 par un produit identique ou similaire, mais jamais de valeur inf\u00e9rieure \u00e0 celui que vous avez achet\u00e9 (\u00e0 l\u2019exception du s\u00e8che-cheveux iQ Perfetto, qui fait toujours l\u2019objet d\u2019une r\u00e9paration). Si vous pr\u00e9f\u00e9rez nous contacter directement pour raccourcir le temps d\u2019assistance, vous pouvez le faire en remplissant tous les champs du <span style=\"text-decoration: underline;\"><a href=\"#form-reso-recesso\">formulaire ci-dessous<\/a><\/span>. <\/li><li>Si la garantie est expir\u00e9e, contactez-nous en utilisant le <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a> pour la r\u00e9paration du produit.<\/li><\/ul><p>Vous \u00eates un particulier et vous avez achet\u00e9 notre produit sur un <strong>site de e-commerce autoris\u00e9 par Gama<\/strong> comme Amazon, E-bay ou similaire ?<\/p><ul><li>Si le produit est sous garantie ou hors garantie, contactez-nous en utilisant le <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>, et nous ouvrirons un ticket d\u2019assistance technique pour r\u00e9soudre le probl\u00e8me. Veillez \u00e0 remplir correctement toutes les rubriques pour \u00e9viter les retards dans la gestion du retour. <\/li><\/ul><p>Vous \u00eates un particulier et vous avez achet\u00e9 notre produit chez un professionnel (coiffeur, grossiste\u2026) ?<\/p><ul><li>Si le produit est sous garantie ou hors garantie, contactez-nous en utilisant le <span style=\"text-decoration: underline;\"><a href=\"#form-reso-recesso\">formulaire ci-dessous<\/a><\/span>, et nous ouvrirons un ticket d\u2019assistance technique pour r\u00e9soudre le probl\u00e8me. Veillez \u00e0 remplir correctement toutes les rubriques pour \u00e9viter les retards dans la gestion du retour. <\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3454ae5 e-flex e-con-boxed e-con e-parent\" data-id=\"3454ae5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f93c6c elementor-widget elementor-widget-wd_text_block\" data-id=\"0f93c6c\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4><strong>PROFESSIONNELS AVEC NUM\u00c9RO DE TVA<\/strong><\/h4><p><span style=\"text-decoration: underline;\"><strong>Ind\u00e9pendamment du type d\u2019achat et du magasin\/site de e-commerce de r\u00e9f\u00e9rence, une demande d\u2019assistance doit toujours \u00eatre accompagn\u00e9e d\u2019une preuve d\u2019achat, que le produit soit sous garantie ou non. C\u2019est en effet un champ obligatoire pr\u00e9sent dans le formulaire ci-dessous, et sans cette condition, il sera impossible de traiter la demande d\u2019assistance. <\/strong><\/span><\/p><p>Vous \u00eates un professionnel et vous avez achet\u00e9 un produit Gama dans une grande cha\u00eene de distribution?<\/p><ul><li>Si le produit est sous garantie, rendez-vous dans le magasin o\u00f9 vous l\u2019avez achet\u00e9 ou contactez-les en ligne avec la facture et le produit endommag\u00e9 ; il sera remplac\u00e9 par un produit identique ou similaire, mais jamais de valeur inf\u00e9rieure \u00e0 celui que vous avez achet\u00e9 (\u00e0 l\u2019exception du s\u00e8che-cheveux iQ Perfetto, qui fait toujours l\u2019objet d\u2019une r\u00e9paration). Si vous pr\u00e9f\u00e9rez nous contacter directement pour raccourcir le temps d\u2019assistance, vous pouvez le faire en remplissant tous les champs du <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>. <\/li><li>Si la garantie est expir\u00e9e, contactez-nous en utilisant le <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>, et nous ouvrirons un ticket d\u2019assistance technique pour r\u00e9soudre le probl\u00e8me. Veillez \u00e0 remplir correctement toutes les rubriques pour \u00e9viter les retards dans la gestion du retour. Veillez \u00e0 remplir correctement toutes les rubriques pour \u00e9viter les retards dans la gestion du retour. <\/li><\/ul><p>Vous \u00eates un professionnel et vous avez achet\u00e9 notre produit chez un grossiste ou sur un site de e-commerce autoris\u00e9?<\/p><ul><li>Si le produit est sous garantie ou hors garantie, contactez-nous en utilisant le <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>, et nous ouvrirons un ticket d\u2019assistance technique pour r\u00e9soudre le probl\u00e8me. Veillez \u00e0 remplir correctement toutes les rubriques pour \u00e9viter les retards dans la gestion du retour. <\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-319f872 e-flex e-con-boxed e-con e-parent\" data-id=\"319f872\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-271d5e8 elementor-widget elementor-widget-wd_text_block\" data-id=\"271d5e8\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4><strong>ACHATS EN LIGNE SUR NOTRE SITE WEB<\/strong><\/h4><p>Si, apr\u00e8s un achat en ligne, le <strong>produit que vous recevez est diff\u00e9rent du produit command\u00e9<\/strong> ou qu\u2019il <strong>ne fonctionne pas<\/strong>, vous aurez droit \u00e0 <strong>son remplacement<\/strong> (\u00e0 l\u2019exception du s\u00e8che-cheveux iQ Perfetto, qui fait toujours l\u2019objet d\u2019une r\u00e9paration). Remplissez tous les champs obligatoires du <a href=\"#form-reso-recesso\"><span style=\"text-decoration: underline;\">formulaire ci-dessous<\/span><\/a>, en s\u00e9lectionnant l\u2019option \u00ab <strong>Assistance sous garantie <\/strong>\u00bb dans le champ \u00ab Type de retour \u00bb. Vous serez ensuite contact\u00e9 par notre <strong>Service Client<\/strong>, qui vous indiquera les modalit\u00e9s de remplacement.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-9e13518 e-flex e-con-boxed e-con e-parent\" data-id=\"9e13518\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4451620 elementor-widget elementor-widget-wd_text_block\" data-id=\"4451620\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2><strong>CONDITIONS DE VALIDIT\u00c9 DE LA GARANTIE<\/strong><\/h2><p>Les articles retourn\u00e9s sous garantie ne doivent pas avoir subi de dommages accidentels non couverts par la garantie l\u00e9gale.<\/p><ul><li>La <strong>garantie standard<\/strong> (avec le ticket de caisse\/la facture standard pour un particulier) est de <strong>24 mois<\/strong> \u00e0 compter de la date d\u2019\u00e9mission, selon les dispositions de la Directive europ\u00e9enne 1999\/44\/CE.<\/li><li>La <strong>garantie professionnelle<\/strong> (avec une facture standard avec num\u00e9ro de TVA pour un professionnel) est de <strong>12 mois<\/strong> \u00e0 compter de la date d\u2019\u00e9mission.<\/li><\/ul><p>Dans les deux cas, si l\u2019achat a \u00e9t\u00e9 effectu\u00e9 <strong>en ligne<\/strong>, la <strong>garantie ne sera valable<\/strong> que si vous \u00eates en possession de la <strong>preuve d\u2019achat originale, lisible et intacte<\/strong>. Si l\u2019achat a \u00e9t\u00e9 effectu\u00e9 dans un <strong>magasin traditionnel<\/strong>, vous devez \u00eatre en possession du ticket de caisse\/de la facture (<strong>c\u2019est-\u00e0-dire la preuve d\u2019achat<\/strong>). <\/p><p>Par ailleurs une extension de garantie est disponible pour certaines familles de produits, une option qui peut \u00eatre souscrite dans la section d\u00e9di\u00e9e \u00e0 l\u2019<strong>extension de garantie<\/strong>.<\/p><p>Les \u00e9ventuelles extensions de garantie prolongent cette p\u00e9riode jusqu\u2019\u00e0 un maximum de 36 mois suppl\u00e9mentaires, \u00e0 compter de la date d\u2019expiration de la garantie standard, et dont GAMA s\u2019occupe exclusivement en remplissant le formulaire ci-dessous. (exemple : 2+3 \u2013 au cours des 2 premi\u00e8res ann\u00e9es d\u2019assistance, vous pouvez vous rendre au point de vente o\u00f9 vous avez achet\u00e9 le produit ; au cours des 3 ann\u00e9es suivantes, vous devrez exclusivement vous adresser \u00e0 nous, avec l\u2019e-mail de confirmation de prolongation de garantie correctement enregistr\u00e9 ici sur notre site dans le menu d\u00e9di\u00e9 \u00e0 l\u2019extension de garantie. <\/p><p>La garantie, qu\u2019elle soit <strong>standard<\/strong> ou <strong>professionnelle<\/strong>, couvre exclusivement les d\u00e9fauts ou dysfonctionnements survenant pendant la p\u00e9riode de garantie dans des conditions d\u2019utilisation normales et qui sont dus \u00e0 un d\u00e9faut du mat\u00e9riel et\/ou de fabrication. La garantie expire automatiquement en cas de modification, alt\u00e9ration, remplacement ou r\u00e9paration du produit effectu\u00e9s par des personnes non autoris\u00e9es. <\/p><p>Sont exclus de la couverture de la garantie:<\/p><ul><li>les charbons du moteur (dans les s\u00e8che-cheveux), le cordon d\u2019alimentation et le mat\u00e9riel sujet \u00e0 usure;<\/li><li>les pannes caus\u00e9es par le non-respect des instructions d\u2019utilisation et des consignes d\u2019entretien;<\/li><li>des produits \u00e9ventuellement modifi\u00e9s et\/ou r\u00e9par\u00e9s par du personnel non agr\u00e9\u00e9;<\/li><li>les dommages dus \u00e0 une casse accidentelle ou au transport;<\/li><li>les d\u00e9fauts qui se manifesteraient en dehors de la p\u00e9riode d\u2019extension de garantie.<\/li><li>tous les composants qui subissent l\u2019usure du temps et de l\u2019utilisation<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-aba51ea e-flex e-con-boxed e-con e-parent\" data-id=\"aba51ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af5a18 elementor-widget elementor-widget-wd_text_block\" data-id=\"1af5a18\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>ASSISTANCE SANS GARANTIE<\/h2><p>Gama vous donne la possibilit\u00e9 de faire r\u00e9parer votre produit m\u00eame apr\u00e8s la fin de la p\u00e9riode garantie, que vous l\u2019ayez achet\u00e9 dans notre boutique en ligne, sur d\u2019autres sites de e-commerce ou dans un point de vente physique. Nous tenons \u00e0 vous rappeler que les produits hors garantie doivent \u00eatre envoy\u00e9s \u00e0 notre entreprise \u00e0 vos frais. Notre bureau technique \u00e9valuera la panne et vous fera parvenir un devis pour la r\u00e9paration. Si le devis est accept\u00e9, nous proc\u00e9derons \u00e0 la r\u00e9paration ; sinon, vous pourrez r\u00e9cup\u00e9rer le produit non r\u00e9par\u00e9 \u00e0 vos frais. <strong>Les frais seront toujours \u00e0 votre charge<\/strong>.   <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34c5665 e-flex e-con-boxed e-con e-parent\" data-id=\"34c5665\" data-element_type=\"container\" id=\"form-reso-recesso\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f24fbcb elementor-widget elementor-widget-wd_text_block\" data-id=\"f24fbcb\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2><strong>FORMULAIRE DE RETOURS ET REPARATIONS<\/strong><\/h2><p>Remplissez tous les champs obligatoires du formulaire ci-dessous pour les retours. Vous serez contact\u00e9 par notre Service Client qui vous indiquera les modalit\u00e9s du service et vous fournira l\u2019assistance n\u00e9cessaire.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d616a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"64d616a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"new-reso-recesso-2023\" aria-label=\"new-reso-recesso-2023\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3747\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"64d616a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Gama Professional\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-client_type elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-client_type\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tClient\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[client_type]\" id=\"form-field-client_type\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Privato\">Particulier (Sans num\u00e9ro de TVA)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Azienda\">Enterprise (avec num\u00e9ro de TVA)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-purchasing_channel elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-purchasing_channel\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLieu d'achat\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[purchasing_channel]\" id=\"form-field-purchasing_channel\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"dal sito gama.professional\">sur le site gama.professional<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"da altri siti internet\">sur un autre site internet<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"in un negozio\">Depuis GAMA on une autre boutique(pas de sites Web)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-return_type elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-return_type\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType de retour\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[return_type]\" id=\"form-field-return_type\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"recesso\">R\u00e9tractation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"assistenza-garanzia\">Assistance sous garantie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"assistenza-fuori-garanzia\">Assistance hors garantie (Devis)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-order_number elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_number\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[order_number]\" id=\"form-field-order_number\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" min=\"0\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name_surname elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name_surname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom et Pr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name_surname]\" id=\"form-field-name_surname\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-vat elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-vat\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de TVA intracommunautaire sans le code pays\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[vat]\" id=\"form-field-vat\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fiscal_code elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fiscal_code\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCode fiscal\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[fiscal_code]\" id=\"form-field-fiscal_code\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-tel elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tel\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 de mobile\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[tel]\" id=\"form-field-tel\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-opening_time elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-opening_time\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDisponibilit\u00e9 pour le retrait\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[opening_time]\" id=\"form-field-opening_time\" class=\"elementor-field elementor-size-xs  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-closing_day elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-closing_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJour de fermeture\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[closing_day]\" id=\"form-field-closing_day\" class=\"elementor-field-textual elementor-size-xs\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Luned\u00ec\">Lundi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Marted\u00ec\">Lundi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Mercoled\u00ec\">Mercredi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Gioved\u00ec\">Jeudi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Venerd\u00ec\">Vendredi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sabato\">Samedi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Domenica\">Dimanche<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-address elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-address\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdresse\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[address]\" id=\"form-field-address\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-city elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-city\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVille\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[city]\" id=\"form-field-city\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-zip_code elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-zip_code\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCode Postal\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[zip_code]\" id=\"form-field-zip_code\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-country elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-country\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPays\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[country]\" id=\"form-field-country\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"AT\">Autriche<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"BE\">Belgique<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"BG\">Bulgarie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CY\">Chypre<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CZ\">R\u00e9publique Tch\u00e8que<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DE\">Allemagne<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DK\">Danemark<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EE\">Estonie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ES\">Espagne<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"FI\">Finlande<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"FR\">France<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"GR\">Gr\u00e8ce<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"HR\">Croatie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"HU\">Hongrie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"IE\">Eire<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"IT\">Italie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"LT\">Lituanie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"LU\">Luxembourg<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"LV\">Lettonie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MC\">Monaco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MT\">Malte<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"NL\">Pays Bas<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PL\">Pologne<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PT\">Portugal<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RO\">Roumanie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SE\">Su\u00e8de<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SI\">Slov\u00e9nie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SK\">Slovaquie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SM\">San Marin<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tD\u00e9faut (D\u00e9tailler le probl\u00e8me)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-xs\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload 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