{"id":4861,"date":"2021-09-07T15:32:36","date_gmt":"2021-09-07T13:32:36","guid":{"rendered":"https:\/\/gama.ubu-stage.com\/retours-et-reparations\/"},"modified":"2022-07-29T10:22:07","modified_gmt":"2022-07-29T08:22:07","slug":"retours-et-reparations","status":"publish","type":"page","link":"https:\/\/www.gamaprofessional.com\/fr\/retours-et-reparations\/","title":{"rendered":"Retours et reparations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4861\" class=\"elementor elementor-4861 elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4be508 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e4be508\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc6fc80\" data-id=\"fc6fc80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b5006e elementor-widget elementor-widget-heading\" data-id=\"3b5006e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Conditions g\u00e9n\u00e9rales de vente<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb214de elementor-widget elementor-widget-heading\" data-id=\"eb214de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Renonciation \u00e0 l'achat<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05448a2 elementor-widget elementor-widget-text-editor\" data-id=\"05448a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Conform\u00e9ment au <strong>D\u00e9cret l\u00e9gislatif it. n\u00b021\/2014 du 21 f\u00e9vrier 2014<\/strong>, GAMA vous donne la possibilit\u00e9, pour tous les achats effectu\u00e9s dans son Shop Online, de <strong>r\u00e9silier le contrat<\/strong> de vente dans les 14 jours calendrier suivant la date de livraison des produits. Pour exercer le droit de r\u00e9siliation, vous devrez compl\u00e9ter tous les champs n\u00e9cessaires du <strong><span class=\"ek-underline\"><a class=\"ek-link\" href=\"https:\/\/www.gamaprofessional.com\/it\/resi-e-riparazioni\/#resi-e-riparazioni\">formulaire de contact<\/a><\/span><\/strong> suivant en s\u00e9lectionnant dans le champ \u201cType de retour\u201d l\u2019option \u201c<strong>Renonciation \u00e0 l\u2019achat<\/strong>\u201d.  Vous serez recontact\u00e9 par notre <strong>Service Apr\u00e8s-vente Client\u00e8le<\/strong> qui vous communiquera les modalit\u00e9s du retour.<\/p><div class=\"wp-block-columns\"><div class=\"wp-block-column\"><p>Nous tenons \u00e0 vous rappeler que <strong>vous n&rsquo;aurez<\/strong> <strong>pas droit<\/strong> <strong>au remboursement<\/strong> <strong>des frais<\/strong> <strong>de<\/strong><strong>transport<\/strong>lors du retour de l&rsquo;article chez GAMA. Ils seront en effet enti\u00e8rement \u00e0 votre charge. Retour du produit : le consommateur peut renvoyer un produit d\u00e9t\u00e9rior\u00e9, qui ne fonctionne pas ou qui n&rsquo;est pas totalement en parfait \u00e9tat, mais il sera responsable de sa d\u00e9pr\u00e9ciation. <\/p><p>Le <strong>mode de remboursement<\/strong> d\u00e9pendra du mode de paiement \u00e0 l&rsquo;achat :<\/p><p><strong>CARTE DE CR\u00c9DIT<\/strong> : Le <strong>remboursement<\/strong> aura lieu dans les 14 jours \u00e0 compter de la r\u00e9ception de la marchandise dans nos magasins, <strong>directement sur la carte<\/strong> avec laquelle vous avez effectu\u00e9 l&rsquo;achat. Les d\u00e9lais de cr\u00e9dit de votre compte pourraient varier d&rsquo;une banque \u00e0 l&rsquo;autre. <\/p><p><strong>PAYPAL<\/strong> : Le remboursement aura lieu dans les 14 jours \u00e0 compter de la r\u00e9ception de la marchandise dans nos magasins. Le <strong>montant<\/strong> des articles rendus sera <strong>cr\u00e9dit\u00e9 sur le compte PayPal<\/strong> que vous utilis\u00e9 pour l&rsquo;achat. <\/p><p><strong>MYBANK<\/strong>: Le <strong>remboursement<\/strong> aura lieu dans les <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de la marchandise dans nos magasins. <\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ef8cf0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ef8cf0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac4ba65\" data-id=\"ac4ba65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05a46d4 elementor-widget elementor-widget-heading\" data-id=\"05a46d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ASSISTANCE SOUS GARANTIE<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f156b elementor-widget elementor-widget-text-editor\" data-id=\"f1f156b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ACHATS SUR LA BOUTIQUE EN LIGNE www.gamaprofessional.com<\/p><p>Nous souhaitons vous rappeler que le p<strong>remier mois \u00e0 compter de la date de r\u00e9ception du produit, tous les frais de retrait et de remplacement de l&rsquo;article seront \u00e0 la charge de Gama.<\/strong> Pour pouvoir acc\u00e9der \u00e0 ce service, l&rsquo;article doit \u00eatre restitu\u00e9 dans l&#8217;emballage utilis\u00e9 par Gama pour son exp\u00e9dition ou en alternative dans un emballage ayant les m\u00eames dimensions (38x27x14 cm). \u00c0 compter du deuxi\u00e8me mois, les frais de d&rsquo;exp\u00e9dition \u00e0 Gama de l&rsquo;article d\u00e9fectueux seront \u00e0 votre charge. Ils seront retourn\u00e9s accompagn\u00e9s de tous les \u00e9l\u00e9ments de l&#8217;emballage d&rsquo;origine, c&rsquo;est-\u00e0-dire tel que vous les avez re\u00e7us \u00e0 la livraison, y compris la Note de Livraison.  <\/p><p>Si le <strong>produit achet\u00e9<\/strong> <strong>en ligne et que vous avez re\u00e7u ne correspond<\/strong> pas \u00e0 votre commande <b>ou ne fonctionne pas<\/b>, vous aurez droit <span>\u00e0 son remplacement<\/span> (\u00e0 l\u2019exception du S\u00e9choir IQ Parfait pour lequel la r\u00e9paration est toujours pr\u00e9vue). <span>Compl\u00e9tez tous<\/span> <span>les champs n\u00e9cessaires du formulaire de contact suivant<\/span>, en s\u00e9lectionnant dans le champ \u201c<strong>Type de<\/strong> <span>retour<\/span>\u201d l\u2019option \u201c<strong>Assistance sous garantie<\/strong>\u201d.   <span>Vous serez recontact\u00e9 par notre Service apr\u00e8s-vente Client\u00e8le  <\/span><strong>qui vous<\/strong> c<span>ommuniquera les modalit\u00e9s du remplacement.<\/span> <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1995a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1995a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b59230d\" data-id=\"b59230d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a7840d elementor-widget elementor-widget-heading\" data-id=\"6a7840d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La p\u00e9riode de garantie normale<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd938e0 elementor-widget elementor-widget-text-editor\" data-id=\"dd938e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La p\u00e9riode de garantie normale pour tous les produits en vente dans le commerce est de <strong>24 mois<\/strong>, selon les dispositions de la Directive europ\u00e9enne 1999\/44\/CE.<\/p><p><span>Les p\u00e9riodes<\/span> <span>de garantie<\/span> <span>professionnelle<\/span> pour les produits qui sont utilis\u00e9s dans les salons de coiffure ou \u00e0 toutes autres fins professionnelles, se divisent en: <\/p><p>fers \u00e0 lisser et \u00e0 coiffer dur\u00e9e de <a class=\"ek-link\" href=\"mailto:info@gama.eu\">12 mois<\/a>; s\u00e8che-cheveux dur\u00e9e de 6 mois \u00e0 compter de la date d&rsquo;achat.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fc1654 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fc1654\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1848cac\" data-id=\"1848cac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e11c2b elementor-widget elementor-widget-heading\" data-id=\"7e11c2b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dans les deux cas<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b50d25a elementor-widget elementor-widget-text-editor\" data-id=\"b50d25a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>la <strong>garantie<\/strong> sera valable sur pr\u00e9sentation &nbsp; du Bon de livraison original lisible et en parfait \u00e9tat puisque ce sont le num\u00e9ro de commande, la date et l\u2019article qui font foi.<\/p>\n<p>La p\u00e9riode de &nbsp; <strong>garantie standard<\/strong> &nbsp; pour tous les produits commercialis\u00e9s aupr\u00e8s du public est de &nbsp;<strong>24 mois<\/strong>, selon la Directive Europ\u00e9enne 1999\/44\/CE.<\/p>\n<p>La p\u00e9riode de <b>garantie professionnelle pour<\/b> les <b>produits utilis\u00e9s<\/b><\/p>\n<p>dans les salons de beaut\u00e9 est&nbsp;de <strong>12 mois<\/strong> &nbsp;&nbsp;<strong>\u00e0&nbsp;<\/strong> compter &nbsp;<strong>de la<\/strong> <strong>date d\u2019achat<\/strong>. &nbsp;&nbsp;<strong>Si<\/strong>&nbsp;&nbsp;<strong>moins de<\/strong>&nbsp;&nbsp;<strong>24 mois<\/strong>,&nbsp;<strong>se<\/strong> &nbsp;&nbsp;<strong>sont \u00e9coul\u00e9s<\/strong>&nbsp;&nbsp;<strong>depuis l\u2019achat,<\/strong>&nbsp;le <strong>produit est sous garantie<\/strong>.<\/p>\n<p>Les &nbsp; <span class=\"ek-underline\"><strong><a class=\"ek-link\" href=\"https:\/\/www.gamaprofessional.com\/it\/garanzia\/?lang=it\">\u00e9ventuelles extensions de la garantie<\/a><\/strong><\/span> prolongent cette p\u00e9riode<\/p>\n<p>&nbsp;jusqu\u2019\u00e0 un maximum de <strong>36 mois<\/strong>,&nbsp;<\/p>\n<p>\u00e0 compter de l&rsquo;\u00e9ch\u00e9ance de la garantie standard.<\/p>\n<p>La garantie,&nbsp;<strong>normale<\/strong>&nbsp;et&nbsp;<strong>professionnelle couvre uniquement les pannes ou les probl\u00e8mes de fonctionnement apparus au cours de la p\u00e9riode de garantie en conditions d\u2019utilisation normales, et qui sont dus \u00e0 un d\u00e9faut mat\u00e9riel et\/ou de fabrication. La garantie est automatiquement caduque en cas de manipulation frauduleuse, de modification, de remplacement ou de r\u00e9paration du produit par des personnes non autoris\u00e9es.<\/strong> <\/p>\n<p>Sont exclus de la couverture de la garantie:<\/p>\n<ul>\n<li>les charbons du moteur (dans les s\u00e8che-cheveux), le cordon d&rsquo;alimentation et le mat\u00e9riel sujet \u00e0 usure ;<\/li>\n<li>les pannes caus\u00e9es par le non-respect du mode d&#8217;emploi et des dispositions d&rsquo;entretien ;<\/li>\n<li>des produits qui auraient \u00e9t\u00e9 manipul\u00e9s frauduleusement et\/ou r\u00e9par\u00e9s par du personnel non agr\u00e9\u00e9 ;<\/li>\n<li>les d\u00e9g\u00e2ts dus \u00e0 une rupture accidentelle ou au transport ;<\/li>\n<li>les d\u00e9fauts qui se manifesteraient en dehors de la p\u00e9riode d\u2019extension de garantie.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61449d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61449d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f107030\" data-id=\"f107030\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a55f0 elementor-widget elementor-widget-heading\" data-id=\"12a55f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ASSISTANCE SANS GARANTIE<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2741e46 elementor-widget elementor-widget-text-editor\" data-id=\"2741e46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>GAMA vous donne la possibilit\u00e9 de faire r\u00e9parer votre produit m\u00eame apr\u00e8s l&rsquo;expiration de la p\u00e9riode garantie, que vous l&rsquo;ayez achet\u00e9 dans notre Shop Online, ou dans un point de vente normale. Compl\u00e9tez tous les champs n\u00e9cessaires du formulaire suivant, en s\u00e9lectionnant dans le champ \u201cType de retour\u201d l&rsquo;option \u201cAssistance sans garantie\u201d. Vous serez recontact\u00e9 par notre Service Apr\u00e8s-vente Client\u00e8le qui vous communiquera les modalit\u00e9s du service. Nous tenons \u00e0 vous rappeler qu&rsquo;en cas de sollicitation du service apr\u00e8s-vente en dehors de la p\u00e9riode de garantie, tous les frais y aff\u00e9rents, y compris les frais d&rsquo;envoi et de r\u00e9paration du produit, <b>seront \u00e0 votre<\/b> <b>charge<\/b>.   <\/p><p class=\"MsoNormal\"> <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-90ab75c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"90ab75c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f604f0\" data-id=\"8f604f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dee2bb8 elementor-widget elementor-widget-heading\" data-id=\"dee2bb8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FORMULAIRE RETOURS ET REPARATIONS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9b963 elementor-widget elementor-widget-text-editor\" data-id=\"9f9b963\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Remplissez le formulaire de contact pour les retours dans tous les champs n\u00e9cessaires. Vous serez recontact\u00e9 par notre Service Apr\u00e8s-vente Client\u00e8le qui vous communiquera les modalit\u00e9s du service. Si vous souhaitez retourner le produit, le remplacer ou b\u00e9n\u00e9ficier du service apr\u00e8s-vente sous garantie, il y a lieu d&rsquo;indiquer le Num\u00e9ro de commande que vous trouverez sur le Bon de livraison ou dans l&#8217;email de validation de l&rsquo;achat effectu\u00e9 dans la Boutique en ligne de Gama Professional. Sans cette r\u00e9f\u00e9rence, il ne sera pas possible de b\u00e9n\u00e9ficier des services requis.   <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f434db5 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"f434db5\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.20.0 - 10-04-2024 *\/\n.elementor-button.elementor-hidden,.elementor-hidden{display:none}.e-form__step{width:100%}.e-form__step:not(.elementor-hidden){display:flex;flex-wrap:wrap}.e-form__buttons{flex-wrap:wrap}.e-form__buttons,.e-form__buttons__wrapper{display:flex}.e-form__indicators{display:flex;justify-content:space-between;align-items:center;flex-wrap:nowrap;font-size:13px;margin-bottom:var(--e-form-steps-indicators-spacing)}.e-form__indicators__indicator{display:flex;flex-direction:column;align-items:center;justify-content:center;flex-basis:0;padding:0 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.e-font-icon-svg{height:1em}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"reso-recesso\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4861\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f434db5\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Gama Professional\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-area_geo elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-area_geo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tG\u00e9ographique zone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[area_geo]\" id=\"form-field-area_geo\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EU\">Europe<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"US\">\u00c9tats-Unis-Canada<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-return_type elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-return_type\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tType de retour\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[return_type]\" id=\"form-field-return_type\" class=\"elementor-field-textual elementor-size-xs\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"r\u00e9siliation\">R\u00e9siliation de l\u2019achat<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"assistance-garantie\">Assistance en garantie<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"assistence-hors-garantie\">Assistance hors garantie (Pr\u00e9ventif)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-order_number elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_number\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro d'ordre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[order_number]\" id=\"form-field-order_number\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\" min=\"0\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-order_delivery_date elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_delivery_date\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate de livraison de la commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[order_delivery_date]\" id=\"form-field-order_delivery_date\" class=\"elementor-field elementor-size-xs  elementor-field-textual elementor-date-field elementor-use-native\" required=\"required\" aria-required=\"true\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name_surname elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name_surname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom et Pr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name_surname]\" id=\"form-field-name_surname\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-tel elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tel\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[tel]\" id=\"form-field-tel\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-address elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-address\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdresse\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[address]\" id=\"form-field-address\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-city elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-city\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVille\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[city]\" id=\"form-field-city\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-zip_code elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-zip_code\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCode Postal\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[zip_code]\" id=\"form-field-zip_code\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\" min=\"0\" max=\"99999\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-country elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-country\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPays\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[country]\" id=\"form-field-country\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessaggio\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-xs\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-policy elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-policy\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrivacy policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[policy]\" id=\"form-field-policy\" class=\"elementor-field elementor-size-xs  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-policy\">J\u2019ai lu et donne mon consentement \u00e0 la privacy policy<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOIE<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales de vente Renonciation \u00e0 l&rsquo;achat Conform\u00e9ment au D\u00e9cret l\u00e9gislatif it. n\u00b021\/2014 du 21 f\u00e9vrier 2014, GAMA vous donne la possibilit\u00e9, pour tous les achats effectu\u00e9s dans son Shop Online, de r\u00e9silier le contrat de vente dans les 14 jours calendrier suivant la date de livraison des produits. Pour exercer le droit de r\u00e9siliation, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retours et reparations - Gama Professional<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gamaprofessional.com\/fr\/retours-et-reparations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours et reparations - Gama Professional\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales de vente Renonciation \u00e0 l&rsquo;achat Conform\u00e9ment au D\u00e9cret l\u00e9gislatif it. n\u00b021\/2014 du 21 f\u00e9vrier 2014, GAMA vous donne la possibilit\u00e9, pour tous les achats effectu\u00e9s dans son Shop Online, de r\u00e9silier le contrat de vente dans les 14 jours calendrier suivant la date de livraison des produits. 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